K-6 – Making an Apology: 1) Look at the person 2) Use a serious, sincere voice. 3) Say, "I'm sorry for..." or "I want to apologize for..." 4) Explain how you plan to do better in the future 5) Say, "Thanks for listening." 7 & 8-Having a Conversation- 1) Look at the person. 2) Use a pleasant voice. 3) Listen to what the other person says. 4) When there is a break in the conversation, ask a question or share your thoughts.